Frequently Asked Questions
How do I schedule an appointment?
You can now request appointments through Klara, a secure and confidential messaging app. Click the purple Message Us button on the right-hand corner of your screen to send us a message, or text us from your cell phone at (360) 523-1868. You can also call our office at (360) 676-1470 to speak to a scheduling representative.
Why haven’t I received a call about my results when I can see them through my Peacehealth patient portal?
What happens if I can’t make my scheduled appointment?
How do I get a refill of my prescription?
Can I bring my child to my appointment?
Children or other minors are not allowed in the exam rooms during surgery, biopsy, or laser treatment appointments. Children may not be left unattended in the waiting room during a parent or guardian’s appointment. We appreciate patients arranging childcare arrangements prior to their scheduled appointment. We reserve the right to reschedule appointments for patients who do not follow this or other guidelines.
Can I send a picture of a spot of concern to my provider?
Billing Frequently Asked Questions
How do I pay my bill?
You can pay online through your patient portal at dermandlaser.ema.md. If you do not have a login, please contact our office to get registered. We also accept payments by phone or in person during business hours.
I have insurance, but I received a bill from DLCNW. Do I still have to pay this?
Yes, we bill all patient insurances for medical services, however you may still owe towards your insurance deductible or coinsurance. Because we are a specialty practice, most office visits are not considered preventative and will go towards your plan’s deductible. If you have questions, please review your explanation of benefits from your insurance provider or contact them directly.
I have Medicare, why am I being billed for services?
Medicare has a yearly deductible that patients must meet before the plan pays for services. The current deductible for 2024 is $240.
Why did I receive a text about my balance with DLCNW, but I have not received a paper statement?
Texts are automated and sent as soon as the balance is posted to your account. A paper statement will be sent with an explanation of charges but may take 5-7 business days to arrive to your address.
Why am I being billed when I already made a payment during my office visit?
If you had cosmetic services performed during a medical visit (i.e. skin tag removal) you may have been asked to make payment for any procedures not covered by insurance on the day of service. Any additional billing charges may be for your deductible or co-insurance for medical services. Please reach out to our billing department with any questions.
Patient Communications on IHTC Secure Messaging
Klara is a HIPAA-safe patient texting app. With Klara, IHTC can text you and keep your information safe. You can text us to make appointments, medicine refills, factor refills, or ask questions about your care.
Guided Patient Plan
Compassionate Care
Dermatology and Laser Skin NW relies on evidence-based practices to guide our patients toward their appearance goals with restoration and supporting self confidence in mind. We are committed to being a source of excellence, integrity, safety, and responsibility in aesthetics.
At Dermatology and Laser Center NW, we are community leaders in ethical, comprehensive, and preventative medical dermatology. Owners Dr. Jan Dank and Dr. Corinne Hecht lead a skilled team of providers, including Deborah Sherman-Gordan, PAC, Anna Cairns, ARNP, and Master Esthetician Amy Classen. Our providers are dermatology board certified and work with a wholistic approach to treat patients both medically and aesthetically, offering cutting edge techniques backed by years of education and experience. We are open for new patient appointments for both medical and cosmetic patients. Referrals may be required for certain insurances. We look forward to serving you!